We are committed to providing our patients with services that are of a consistently high quality. However, even in the best run Practices occasionally things to not go as smoothly as we would like.
If at any time you feel that you need to make a formal complaint, we operate a Practice Based Complaints Procedure which fully complies with Department of Health requirements. Details of our procedure, together with a complaint form can be obtained from Reception or you may wish to contact the Practice Manager or speak to your usual Doctor.
Our aim is to investigate complaints both thoroughly and speedily. We will carefully listen to what you tell us, take appropriate action and inform you of the outcome of our investigations.
Dr Manickam and Partner's Surgery is one of several practices that make up NHS Cannock Chase Clinical Commissioning Group (CCG). The CCG is responsible for ensuring you get all the services you need.
For details of all primary care services in the area, take a look at the CCG website, www.cannockchaseccg.nhs.uk
Dr Manickam and Partner's Surgery is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing our Friends and Family form.
Your comments will help us to maintain our high standard of service.
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for the GPs working in this surgery in the last financial year was £67,870 Before tax and national insurance.
This is for the following who worked in the practice for more than six months:
Part time GPs: 2