General Patient Information
Complaints
We are committed to providing our patients with services that are of a consistently high quality. However, even in the best run Practices occasionally things to not go as smoothly as we would like.
If at any time you feel that you need to make a formal complaint, we operate a Practice Based Complaints Procedure which fully complies with Department of Health requirements. View our Practice Complaints Procedure.
Our aim is to investigate complaints both thoroughly and speedily. We will carefully listen to what you tell us, take appropriate action and inform you of the outcome of our investigations.
NHS Integrated Care Board
An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board website.
- Telephone 0808 196 8861
- Email PatientServices@staffsstoke.icb.nhs.uk
Patient Feedback
Dr Manickam and Partner's Surgery is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing our Friends and Family Test.
Your comments will help us to maintain our high standard of service.
GP Average Earnings
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for the GPs working in this surgery in the last financial year was £67,870 Before tax and national insurance.
This is for the following who worked in the practice for more than six months:
Part time GPs: 2