General Patient Information
Complaints
We are committed to providing our patients with services that are of a consistently high quality. However, even in the best run Practices occasionally things to not go as smoothly as we would like.
If at any time you feel that you need to make a formal complaint, we operate a Practice Based Complaints Procedure which fully complies with Department of Health requirements. View our Practice Complaints Procedure.
Our aim is to investigate complaints both thoroughly and speedily. We will carefully listen to what you tell us, take appropriate action and inform you of the outcome of our investigations.
Veteran Friendly Accredited GP Practice
We are a Veteran Friendly Accredited GP Practice. This means we have a dedicated Clinician who has a specialist knowledge of service related health conditions and veteran specific health services. This is important in helping Veterans to get the best care and treatment.
If you are ex forces, please let your GP know to help ensure you are getting the best possible care.
Dementia Friendly Practice
Dr Manickam & Partners has signed up to become dementia friendly. We will be working with Alzheimer’s Society during the coming year and our staff will be participating in General Practice specific dementia awareness sessions. We will also be carrying out an assessment of how dementia-friendly we are and take steps to improve areas that need attention.
We welcome any feedback about how we are doing from patients, families and carers.
Included here are some useful contacts and links for support or advice if you are living with dementia or caring for someone with dementia.
- Alzheimer’s Society and Dementia Care Organisations
- National Dementia Helpline: 0300 222 11 22
NHS Integrated Care Board
An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board website.
- Telephone 0808 196 8861
- Email PatientServices@staffsstoke.icb.nhs.uk
Patient Feedback
Dr Manickam and Partner's Surgery is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing our Friends and Family Test.
Your comments will help us to maintain our high standard of service.
GP Average Earnings
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for the GPs working in this surgery in the last financial year was £67,870 Before tax and national insurance.
This is for the following who worked in the practice for more than six months:
Part time GPs: 2